Frequenty Asked Questions

Below is a list of the commonly asked cycle hire questions. Before sending an email to us please make sure that you have read this first.

• Hire prices
• Damage Waiver
• Can I pick the bike up the afternoon/ evening before ?
• Bike fitting
• Minimum hire periods
• Bike Gearing
• What Comes With the Bike
• Female Specific Bikes
• Group Discounts and Special Offers
• Hire Bike Delivery
• Drop in Bike Hire
• Terms and Conditions of Hire

Hire Prices

To get the exact price and up to the minute availability please use the online reservation system.

Damage Waiver

At the time of hiring your bike you will be asked if you want to pay for a damage waiver for your bike. We offer 3 levels of damage waiver from the cheapest Bronze rate to the most expensive Gold Service rate. If you choose the damage waiver then your financial liabilty will be reduced if you crash or damage the bike. You are of course free to choose  no damage waiver at all. You are still liable for loss or theft of the bike regardless of the option that you take. We therefore suggest you have suitable 3rd party insurance cover in place in case the bike is stolen or lost.

Can I pick my bike up the AFTERNOON/EVENING  before ?

Applies to pick ups in Bourg d'Oisans only. please read all this section before contacting us

To guarantee a bike pick up the afternoon or evening before you will need to pay for the full day when making a booking. Where possible and subject to your bike being serviced and available you will be able to pick your bike up for an additional fee shown below.

Between 9AM-12PM - 40 Euros

Between 12-2PM No bike hire pick up is available - CLOSED

Between 2pm-3pm 30 Euros

Between 3PM-4PM 20 Euros

Between 4PM-5PM 10 Euros

Between 5PM-5:45PM 5 Euros

PLEASE NOTE THE ABOVE IS NOT A GUARANTEED SERVICE.

All early pick up charges will be applied at the time of pick up and are charged per bike. Your hire will commence when you make payment and not when you leave the shop.  We close at 6PM so will not accept early pickups after 5:45PM.

EARLY PICK UP OF BIKE HIRE FOR TOUR DE FRANCE Stage finishing ON ALPE D'HUEZ

In the event that your original booking start date is within 5 days of a Tour de France stage on Alpe d'Huez then the full 1 day price is applied regardless of the time you pick it up.

Early pick ups outside of Bourg d'Oisans

For all other events please contact us for a quote

Minimum Hire Periods

During busy times we put in place a minimum hire period. This will be clearly shown when you go through the online booking process. This minimum period will be relaxed to just one day during the same calendar month if there are any bike left to rent.

Bike fitting

A basic seat and stem adjustment can be performed on the day. This is included in the cost of your hire.

For more exact bike fittings and costings please visit our << Providing Your Measurements >> page for cost and details 

Bike Gearing

All our road bikes come with Shimano Ultegra 22 speed Compact chainset (50-34 Teeth) and an 11 - 34 rear cassette. This gearing is perfect for the mountain roads. Triple chainsets are no longer made or supported by Shimano at Ultegra level

What comes with the bike

The bike comes with two bottle cages and a pump as standard. Each bike is also fitted with an out front GARMIN mount. At the time of booking and for an additional cost you can also reserve pedals , Garmins , helmets, spares, bottles , and cycling shoes.

Female Specific Bikes

While we do not have bikes specifically for women our smaller bikes do have shorter stems and smaller handlebars. We are also happy to switch the saddle to one of our female specific saddles

Group Discounts and Special Offers

Depending on the quantity of bikes required and the time of the year we may offer a group discount. Group discounts start from 5 bikes or more for a period of 3 days or more. Please contact us in the first instance before making the booking.

Hire Bike Delivery

We may be able to deliver your bike for you but this will depend on the number of bikes you require and the time of year that it is. There is a charge for this service so please contact us via our Bike Hire Delivery Service before reserving the bikes.

Drop in Bike Hire

You are welcome to drop in and hire a bike at any time (subject to us being open). We are unable to reserve bikes unless you go through the online booking process.

Terms and Conditions of Hire

Can be found here