Terms and Conditions of Hire

  • Your reservation deposit is non refundable
  • Once the full balance has been paid on the bike this is also non refundable.
  • 100 Euros cash is required for each bike hired. Your 100 euro deposit is returned to you if the bike is returned in the same condition
  • Original Photographic ID such as a Passport or driving licence must be left for the duration of the hire
  • Bike can only be given to the person or persons who have hired the bike and the lead name must correspond to the photo ID. We are unable to leave bikes with other people.
  • No changes to the bike are allowed without our permission
  • Your hire price includes a basic fit. Saddle height and stem length / height can be adjusted if provided at least 7 days in advance. We will try our best to replicate your prefered position but this is not always possible. A more exact fit can also be demanded. As this is time consuming we charge for this. Again this must be provided 7 days in advance. please visit our bike measurements page for more details
  • We reserve the right to refuse hire items to individuals at our own discretion. No refunds will be issued.
  • We reserve the right to immediately terminate the hire and retain deposits should these conditions be broken.
  • If you are hiring a bike for a cycling event or sportive and the event is cancelled by the organisers no refunds will be due from PROMPT CYCLE CULTURE. If the event is moved by the organisers we will do our best to fulfill your reservation if it does not conflict with someone elses reservation of the same bike. If PROMPT CYCLE CULTURE incurs additional charges because of a change of date then this will be passed onto you as the client.
  • Equipment hired under this Agreement remain the property of PROMPT CYCLE CULTURE at all times.
  • Property left within our shop is left entirely at the owners’ risk.
  • Once you have taken the bike from the shop there is no refund due on unused hire days even if you find it is not suitable for you.
  • You agree to pay 2000 euros in the event that the bike is lost, stolen or damaged beyond repair. 
  • In the event of any damage to the bike PROMPT.CC decision on the cost of the damage is final and by taking the hire you agree to pay for the damage in full subject to the level of cover you took as part of the Damage Waiver Option at the time of booking. Any damage waiver does not cover the theft or loss of the bike. You as the hirer are full responsible for returning the bike at the end of your hire.
  • At busy times (e.g. Tour de France / La Marmotte / Other cycling events) full payment of your balance will be requested at an earlier date. An email will be sent to you requesting payment. If you fail to pay the full balance on the date specified in the email your booking will be cancelled and no refunds of money will be due.
  • Hirers assume liability for any prosecution or insurance claim arising from their actions whilst in the hire period.
  • Hirers are aware that activities in this area involve certain inherent risks, including inclement weather illness and accidents in remote places, and might cause them or others injury or loss, or damage their or others property. Despite these risks the hirers accept sole responsibility for their own safety and for the above risks They will not make any claim against PROMPT in respect of any injury or loss suffered by them or others; or any damage to any of their or others property regardless of how the injury, loss or damage occured.
  • The use of helmets is not a condition of hire, but we strongly recommend them.>
  • The hirers agree that PROMPT is not responsible for any late return of cycles by other hirers or events outside its control.
  • If the items are not returned by the expiry of the Hire Period stated at time of booking and by 6PM of that day  the equipment will be deemed to be on hire at LEAST AT the daily rate.
  • Hirers assume liability for all articles hired on completion of this Agreement All items when left unattended must be locked to a secure object and this must include all removable items such as the front wheel and frame. Always lock the item when you leave it, you are responsible for the hire item and will be liable for any loss or damage to
  • We reserve the right to retain all or part of the deposit should the hire item be brought back in a damaged or unreasonable condition. This does not apply in the case of a fault which is considered to be the result of fair wear and tear.
  • All the hire items are maintained by us and are hired to you in a serviced state. If you have any which are a result of mechanical failure and not negligence, we will of course repair the hire item for free. However if you fail to look after the hire item and through the hirer's negligence a fault occurs then a fee will be deducted from your deposit. This is rare and does not normally apply to the majority of our clients. We reserve the right to reclaim monies for damage beyond the cost of the deposit. Furthermore we reserve the right to retain the Hirers property until all outstanding repair invoices are cleared.
  • Please notify us immediately after any breakdown,loss and/or damage to the hire items. Any repairs undertaken by you are your responsibility and no reimbursement will be given to you.
  • In the event of a mechanical breakdown it is your responsibility to return the bike to PROMPT.CC in a safe and proper manner without causing further damage.
  • Payment is due at time of booking.
  • Your personal contact details will be stored electronically. If you do not agree with this, please cancel your order now. No credit card/debit card/PayPal details are stored by PROMPT. Your details will only be used by us, they will not be passed to any third party.

The hirer agrees as follows:

  • To use the equipment in a safe and proper manner.
  • To inspect the equipment to be used and find it to be in a good condition and fit for use.
  • Not to damage any hire equipment whilst in their use.
  • Is physically fit and there is no health or other reason why they should not Hire under this Agreement.
  • Agrees that the laws of the France apply.
  • Is 18 years of age or older.
  • Has fully read and understood these conditions before agreeing to the hire.

In order to hire from us you must indicate that you have read and accept these terms and conditions. If you do not accept them then you are free not to book with us.